Is Group 1 Chevrolet Hub City a good dealership?
Ask most places whether a Lubbock Chevrolet dealer is any good and you get a star rating and little else. A rating alone says little about whether the truck you want, the trade you are bringing, and the service you will need after the sale will be handled without games.
A sturdier test checks the dealer on four things before you visit. We walk them in order for Group 1 Chevrolet Hub City, at 1302 South Loop 289 and long known as Gene Messer Chevrolet, drawbacks included.
Keep reading below, then schedule a test drive in Lubbock. Bringing your own numbers to the lot settles this faster than any spec sheet.
Check how many customers rated a dealer, and how many gave five stars
A rating means little until you see how many people stand behind it. As of September 17, 2026, we hold 4.5 stars across 3,310 Google reviews, and 2,635 of them are five-star, which is 79.6% of the total.
That is more than double the 1,558 Google reviews at Scoggin-Dickey Chevrolet Buick, another Chevrolet franchise in Lubbock, which rates 4.4. It makes us the highest-rated Chevrolet store in Lubbock with the largest review base in the city. One Chevrolet store outside the city, in Odessa, shows a higher rating, and the comparison table below lists it.
The four checks work like this.
| Check | What to look at | Where we stand |
|---|---|---|
| Customer count | Google review total and share of five-star ratings | 3,310 reviews, 2,635 of them five-star |
| Reviewer topics | The subjects reviewers raise most often | New trucks first, wait times second |
| Price and terms | Whether they appear on the exact vehicle | Shown on a specific unit before you sign |
| Service in town | Whether the shop is in your city | On site at 1302 South Loop 289 |
What do Group 1 Chevrolet Hub City reviewers talk about most?
New trucks, by a wide margin. Our Google topic tags show “new truck” at 244 mentions, more than any other subject, with wait time next at 102 and warranty work at 15.
| Topic in Google reviews | Mentions | What it tells you |
|---|---|---|
| New truck | 244 | Trucks lead what our customers write about |
| Wait time | 102 | Timing is the second subject customers raise |
| Warranty work | 15 | Some owners come back to us for covered repairs |
| Truck repair | 7 | Repairs on trucks show up behind sales |
| Part availability | 5 | Parts questions are a small share of reviews |
We read that list the way you should. A Lubbock buyer shopping a Silverado 1500, Silverado HD, or Colorado is shopping where most of our reviewers did. The wait-time count is the one to take seriously, and we cover it in the service section below.
Can you see the price and terms on the exact vehicle?
You should be able to, before you drive over. We give you the price and terms on a specific vehicle, and we let you value a trade and get pre-approved online before you visit. In an August 2026 Google review, Jon C. wrote: “Were very easy to work with remotely on price, trade in and financing. Truck was ready to go for a test drive when I arrived and the process was as efficient as I could hope for.”
Trade value and financing are where games tend to hide. Edmunds reported that 28.2% of trade-ins in July 2025 carried negative equity, with buyers owing an average of $6,902 above the vehicle’s value (Edmunds, 2025). Experian found financing in 80.5% of new vehicle purchases in Q1 2025 (Experian, 2025). Both numbers are why you want trade value and terms in writing early.
Texas sets no hard dollar cap on a dealer documentary fee. A seller can charge $225 or less without notifying the state, and must file a notification and cost analysis above that (Texas OCCC, 2024). So ask any dealer three things.
- Price: What is the price on this exact vehicle, with every fee listed?
- Trade: What is my trade worth, and does that value apply toward the purchase?
- Terms: What are the financing terms on this unit, not an advertised range?
Our pricing follows the market, and we are not the discount lot. What you get from us is straight answers on price, trade value, and financing, with no hidden fees.
Will Chevrolet service stay in Lubbock after you buy?
Yes. Service and parts are on site at 1302 South Loop 289, so your Chevrolet stays in the city. Dealerships wrote more than 276 million repair orders in 2025 (NADA Data 2025), which tells you the service drive is where most of the relationship happens.
Timing is the part we want you to plan for. Wait time is the second subject our reviewers raise, at 102 mentions, so ask for a time estimate when you book and ask how you will be updated. We would rather set that expectation than promise a perfect day.
Reviewers who write about updates describe getting them. In a July 2026 Google review, Adam L. wrote: “It was a great experience getting my truck serviced with Gene Messer Chevrolet. I was kept informed of activity as it progressed keeping me from wondering if work had started. I was really impressed with all service provided, looking forward to my next service date. Thank you!”
On warranty work, Renato P. wrote in a September 2026 Google review that his service advisor “didn’t give me any fuss on the warranty work.” J.D. Power found that 53% of new-vehicle buyers who want a follow-up after delivery never receive one (J.D. Power, 2025). Staying in touch is something buyers notice.
Is Group 1 Chevrolet Hub City the same dealer as Gene Messer Chevrolet?
Yes. Group 1 Chevrolet Hub City is the store long known as Gene Messer Chevrolet, and it is now part of Group 1 Automotive. Plenty of Lubbock still says the old name, and so do our customers. Adam L. used it in the review above.
Parent company Group 1 Automotive reported record full-year revenue of $22.6 billion for 2025 and sold 459,000 new and used vehicles. Our name changed, and the address and the people serving Lubbock stayed here on the South Loop. If you find reviews under either name, you are reading about the same store.
What do the Colorado, Silverado 1500, and Silverado HD start at and tow?
Chevrolet publishes these figures for the 2026 trucks buyers ask about most. A dealer that sells one brand every day should be able to walk you through all three.
| Truck | Starting MSRP | Maximum tow rating |
|---|---|---|
| Colorado WT | $32,400 | 7,700 lbs, Crew Cab 2.7L TurboMax with Trailering Package |
| Silverado 1500 WT | $36,900 | 13,300 lbs, Double Cab Standard Bed, 2WD, Duramax diesel, Max Trailering Package |
| Silverado HD WT | $45,900 | 36,000 lbs on the Silverado 3500 HD |
These are national starting prices. They leave out destination freight, tax, title, license, and dealer fees, and they are never a local price. The price that counts is the one on the exact truck. We sell new, used, and certified pre-owned Chevrolets in one store, so a buyer can compare a new truck with a used one on the same lot.
Which Lubbock Chevrolet dealer has the most Google reviews?
In Lubbock, we carry the most Google reviews of any Chevrolet store and the highest rating, and the Odessa row sits out of market.
| Dealer | Location | Google rating | Google reviews |
|---|---|---|---|
| Group 1 Chevrolet Hub City | South Loop 289, Lubbock | 4.5 | 3,310 |
| Scoggin-Dickey Chevrolet Buick | Spur 327, Lubbock | 4.4 | 1,558 |
| Frank Brown GMC Truck | Spur 327, Lubbock | 4.4 | 797 |
| All American Chevrolet of Odessa | Odessa, out of market | 4.6 | 3,554 |
The Odessa store is a long drive from a Lubbock driveway, and a drive that long is also what service after the sale would cost you. All figures are Google, lifetime, as of September 17, 2026.
Frequently asked questions
Where is Group 1 Chevrolet Hub City located?
We are at 1302 South Loop 289, Lubbock, TX 79412. That is on the South Loop, across the city from the Spur 327 corridor where the other GM stores sit.
Can I get pre-approved before I visit?
Yes. You can get a fast online pre-approval, value a trade online, and then finish the purchase in store. Cox Automotive found that 63% of recent buyers said blending online and in-dealership steps would be ideal (Cox Automotive, 2025).
What does certified pre-owned mean on a Chevrolet?
Chevrolet’s certified used vehicles are sold through GM’s CarBravo program. Chevrolet states that a CarBravo vehicle carries a 12-month/12,000-mile bumper-to-bumper limited warranty, which begins when any remaining factory warranty ends.
Does the store sell electric Chevrolets?
Yes. We carry the Silverado EV, Blazer EV, and Equinox EV. The Equinox EV LT 1 starts at $34,995 MSRP, which excludes destination freight, tax, title, license, and dealer fees.
Do I need an emissions inspection in Lubbock County?
No. TxDMV limits emissions inspections to 17 named counties, and Lubbock is not one of them. Texas also dropped the annual safety inspection for non-commercial vehicles on January 1, 2025.
Is the price on your website the price I will pay?
The price and terms are shown on a specific vehicle, and that is the number to work from. National starting MSRPs leave out freight, tax, title, license, and dealer fees. Ask for every line before you sign.
Our reviewers’ own words are where to start
A star rating tells you someone is happy. It does not tell you whether the truck you want is on the lot, whether your trade is valued fairly, or whether the service drive will be a short trip after the sale. Those three answers are what you are paying for, and you can check all of them before you leave the house.
Check the count behind the rating, read what the reviewers talk about, ask for price and terms on the exact truck, and find out whether service stays in town. When you do, you are asking the one question a rating cannot answer: will this dealer handle my purchase straight?
How Group 1 Chevrolet Hub City shows price, trade value, and pre-approval online
Checking a dealer on price and terms before you visit is something we built our process around. You browse inventory, value a trade, and get a fast online pre-approval, then finish in store with the online steps already done. In a June 2026 Google review, Arcelia H. wrote: “Josh was very friendly, professional, and made the entire process easy and stress-free.”
After the sale, the same South Loop store handles your Chevrolet service and parts. In a June 2026 Google review, Peter J. wrote about a car towed in overnight: “Kevin explained everything, I received updates throughout the day.” That is the kind of follow-through we want you to expect from us.
Group 1 Chevrolet Hub City puts price, trade value, and pre-approval in front of you before you drive to the South Loop. Value your trade and get pre-approved online, then finish in store.
Group 1 Chevrolet Hub City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Lubbock showroom, or call (806) 224-2727.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Chevrolet Hub City for complete details regarding current vehicle inventory, pricing, and equipment.
